Privacy Policy
Last updated: April 26, 2025
1. Who We Are
Online Hisaab ("we", "our", "us") provides cloud-based accounting software and professional accounting services for small and medium enterprises (SMEs). Our website is online-hisaab.com and we can be reached at info@online-hisaab.com.
2. Information We Collect
We collect information you voluntarily provide to us:
- Contact information: Name, email address, phone number
- Business information: Business name, type, annual turnover range
- Usage data: Pages visited, time on site, browser type (via analytics)
- Communications: Messages sent through our contact forms or WhatsApp
3. How We Use Your Information
- To respond to your enquiries and provide customer support
- To deliver the accounting services you have subscribed to
- To send you service updates, product announcements, and relevant offers (with your consent)
- To improve our website and services through analytics
- To comply with legal obligations
4. Cookies & Tracking
We use the following tracking technologies:
- Google Analytics: Collects anonymous usage data to help us improve the site. You can opt out via Google's opt-out tool.
- Facebook Pixel: Used to measure the effectiveness of our Facebook advertising and to build custom audiences. See Facebook's Privacy Policy.
- Google reCAPTCHA: Used to prevent spam on our contact forms. Subject to Google's Privacy Policy.
- Session cookies: Essential for website functionality.
5. Data Sharing
We do not sell your personal information. We may share data only with:
- Service providers: Hosting, email delivery, analytics tools (bound by confidentiality agreements)
- Legal authorities: When required by law or to protect our rights
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure AWS hosting, and regular security audits. Access to personal data is restricted to authorised personnel only. However, no method of internet transmission is 100% secure.
7. Data Retention
We retain contact form data for up to 24 months. Account data is retained for the duration of your subscription plus 12 months. You may request deletion at any time by emailing us.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Withdraw consent for marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise these rights, email us at info@online-hisaab.com.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing any personal information.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website and updating the "Last updated" date above.